Contact Information

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 8pm LOCAL TIME

For Deaf or Hard of Hearing customers, please dial 711.

When calling Provider Services, first select option #2.

General Provider Inquiries

Provider Portal

EZ-Net Portal (Check claim status or eligibility)

Claims Helpdesk

  • Phone: 1-844-854-6883 (TTY 711)
  • Mailing Address: LifeWorks Advantage
    Attn: Claims Dept
    PO Box 2190
    Glen Allen, VA 23058-2190

 

Utilization Management

  • Phone: 1-844-854-6883 (TTY 711)
  • Fax: 1-833-610-2399
  • Call to start an authorization, check the status of an authorization or member eligibility, provide clinical information over the phone, or get referrals for specialists

 

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

Network Support

SSI Claimsnet Customer Support

Compliance

  • Compliance Hotline:1-844-317-9059 (toll free)
  • Fax:1-833-572-2367
  • Compliance Officer: Jeremy Allen
  • Phone: 540-776-7538
  • General Email: [email protected]
  • Mailing Address: LifeWorks Advantage Compliance Dept.
  • 2917 Penn Forest Blvd., Roanoke, VA 24018

When calling Member Services, first select option #1.

Member and Enrollment Services

  • Phone: 1-844-854-6883 (TTY 711)
  • Fax: 1-833-610-2390
  • Email: [email protected]
  • Mailing Address: LifeWorks Advantage
    Po Box 2190
    Glen Allen, VA 23058-2190

Compliance

  • Hotline:1-844-317-9059 (toll free)
  • Fax:1-833-572-2367
  • Compliance Officer: Jeremy Allen
  • Phone: 540-776-7538
  • Email: [email protected]
  • Mailing Address: LifeWorks Advantage Compliance Dept.
  • 2917 Penn Forest Blvd., Roanoke, VA 24018

Appeals and Grievances

  • Phone: 1-844-854-6883 (TTY 711)
  • Fax:  1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials.

Medicare

Privacy or HIPAA

  • Phone: 1-844-854-6883 (TTY 711)
  • Email:  p[email protected]
  • Mailing Address: LifeWorks Advantage Compliance Dept.
  • 2917 Penn Forest Blvd., Roanoke, VA 24018

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