Contact Information
Hours of Operation:
- Member Services: 8am – 8pm LOCAL TIME
- Provider Services: 8am – 6pm LOCAL TIME
- Utilization Management: 8am – 5pm LOCAL TIME
For Deaf or Hard of Hearing customers, please dial 711.
When calling Provider Services, first select option #2.
General Provider Inquiries
- Phone: 1-844-854-6883 (TTY 711)
- Email: [email protected]
Provider Portal
- Web Address: https://providers.lifeworksadvantage.com
EZ-Net Portal (Check claim status or eligibility)
- Web Address:https://planprovportal.align-360.com/ez-net60LWA/login.aspx
- Mailing Address: LifeWorks Advantage
PO Box 2190
Glen Allen, VA 23058-2190
Claims Helpdesk
- Phone: 1-844-854-6883 (TTY 711)
- Mailing Address: LifeWorks Advantage
Attn: Claims Dept
PO Box 2190
Glen Allen, VA 23058-2190
Utilization Management
- Phone: 1-844-854-6883 (TTY 711)
- Fax: 1-833-610-2399
- Call to start an authorization, check the status of an authorization or member eligibility, provide clinical information over the phone, or get referrals for specialists
Navitus Pharmacy Helpdesk
- Web Address: www.navitus.com
- Phone: 1-866-270-3877 (TTY 711)
EZ-Net Support/Provider Services
- Phone: 1-844-854-6883 (TTY 711)
- Email: [email protected]
Network Support
- Phone: 1-844-854-6883 (TTY 711)
- Email: [email protected]
SSI Claimsnet Customer Support
- Phone: 1-800-356-0092
- Email: [email protected]
Compliance
- Compliance Hotline:1-844-317-9059 (toll free)
- Fax:1-833-572-2367
- Compliance Officer: Jeremy Allen
- Phone: 540-776-7538
- General Email: [email protected]
- Mailing Address: LifeWorks Advantage Compliance Dept.
- 2917 Penn Forest Blvd., Roanoke, VA 24018
When calling Member Services, first select option #1.
Member and Enrollment Services
- Phone: 1-844-854-6883 (TTY 711)
- Fax: 1-833-610-2390
- Email: [email protected]
- Mailing Address: LifeWorks Advantage
Po Box 2190
Glen Allen, VA 23058-2190
Compliance
- Hotline:1-844-317-9059 (toll free)
- Fax:1-833-572-2367
- Compliance Officer: Jeremy Allen
- Phone: 540-776-7538
- Email: [email protected]
- Mailing Address: LifeWorks Advantage Compliance Dept.
- 2917 Penn Forest Blvd., Roanoke, VA 24018
Appeals and Grievances
- Phone: 1-844-854-6883 (TTY 711)
- Fax: 1-833-610-2380
- Call to submit or check on an authorization request, or ask about authorization denials.
Medicare
- URL: www.medicare.gov
- Phone: 1-800-MEDICARE (1-800-633-4277)
Privacy or HIPAA
- Phone: 1-844-854-6883 (TTY 711)
- Email: p[email protected]
- Mailing Address: LifeWorks Advantage Compliance Dept.
- 2917 Penn Forest Blvd., Roanoke, VA 24018
Speak With an Agent
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